Mostly clear support, though a few things could be simpler
I felt pretty positive about the telephonic support offered. The people I spoke to explained the processes and the software’s features clearly, which helped me get past some initial confusion during setup. There were moments when the explanations touched on some technical jargon, which made it a bit harder to grasp all details at once, but generally, the support staff were approachable and patient. The step-by-step guidance for the dialer and the database was especially helpful. I wish, however, that the documentation matched this clarity to a greater extent, as sometimes I found myself re-calling support for points I thought should have been simpler to understand through written instructions. Despite this, I recommend the support team’s help in general because it made navigating the software easier and made the whole experience less stressful.