Mostly clear sales steps but a little confusion at the start
Overall, my first impression of the sales and pre-purchase flow was positively neutral, leaning a bit towards smooth. The sequence of steps made sense most of the time, especially the sign-up and initial invoicing procedure, which were logically placed and easy to follow. However, I found some of the communications and labels right after the initial contact to be somewhat unclear and out of sync with what I was expecting, causing temporary confusion about the training schedules and the availability of telephonic support. Despite this, the subsequent explanations helped clear things up before I moved further. The onboarding dashboards and database tutorials arrived in a sensible order. I’m inclined to think that tightening the initial information package could streamline this experience. Still, the majority of the process was straightforward enough to keep me engaged and willing to proceed.