Mostly clear explanations but with some room to improve

Mostly clear explanations but with some room to improve

I felt generally comfortable talking with the support team because they tried hard to explain things clearly, which helped reduce confusion. Their tone was warm and patient, though occasionally I found the explanations a little too brief when I was asking about the database functions. This made me hesitate sometimes about whether I fully understood a step. Overall, the communication was positive and helped me move forward in the training and using the software. I appreciate the effort that went into making the process understandable, even if some instructions could have been a bit more detailed. It left me feeling reasonably confident, which is important.