Mostly clear but could use some polish

Mostly clear but could use some polish

The telephonic support was generally clear in explaining the software setup steps, which helped me understand the onboarding flow quite well. I appreciated that the support team took time to clarify the billing process and how automatic updates would work. Still, at times the explanations felt a bit rushed or assumed more prior knowledge than I had, which could have been confusing for new users. The training sessions were helpful overall but might benefit from simpler language or more examples. Despite this minor hitch, the communication was good enough to give me confidence in using the database feature and the dialer tools. Invoicing and payment processing were handled smoothly, too, which rounded off my interaction positively.