Mostly clear, but a bit more detail would've helped
My overall feeling about the pre-purchase sales process with WFHI was pretty positive, but I did have one small reservation that made me hold back slightly. The explanations given about the software’s features and training modules were generally clear and helpful, especially about the database and calling tools functions. I appreciated how the sales team walked me through setup basics and payment options thoroughly. However, there were moments where technical details felt a bit rushed or assumed prior knowledge, which left me a little uncertain about some capabilities until I explored the software later. In contrast to previous vendors, WFHI’s communication was friendly and patient but could have included more depth in some areas to fully prepare me upfront. Despite this, I felt confident moving forward and pleased with how sign-up and invoicing were managed—so not a bad experience, just room for improvement in information depth.