Mostly as expected, but database setup was tricky
Going into the WFHI training and onboarding, I had certain expectations based on the initial information provided. The software installation and login steps were straightforward and matched what I had anticipated from the demo sessions. The calling tools and dialer worked well after some practice, and the automatic updates felt unobtrusive, which was good. However, the database feature was more complex than I expected; it required additional configuration that wasn't clearly explained in the initial training modules. I had to spend extra time figuring out how best to organize contacts and integrate those with the dialer, which slowed me down quite a bit. The telephonic support team was helpful when I reached out about this, providing guidance that eased the process. Overall, the onboarding delivered on most parts but the database setup notably stood out as an area needing improvement in clarity and pre-training information.