Most of it I figured out myself, but one moment stood out
When I first started looking into the software, I had to do a fair bit of digging and figuring things out on my own. There wasn’t a lot of hand-holding initially, so while I managed to get through most of the sales and pre-purchase process myself, there was this one moment when I reached out to support with a question about accessing certain features in the dashboard. That moment stuck with me because the response was clear and prompt and helped me move forward, whereas before it felt like I was piecing things together without much guidance. The overall effort to get started was more about my own research and trial and error than direct assistance, but the tools themselves proved reliable once I got the hang of them. So, it was a bit of a mixed bag in terms of how much work I had to put in to understand everything fully.