More waiting and repetition than expected in support calls
My experience with WFHI’s telephonic support was not quite smooth. I found that I had to repeat my issues multiple times to different agents, which was frustrating. Each time I called, the wait time was longer than I anticipated, sometimes making it hard to get timely help. It was surprising how each agent seemed to require me to explain the same situation afresh rather than having access to previous details. On the positive side, the agents were polite and tried to assist as best as they could once they understood the problem. The support did eventually help resolve some issues with the dialer software, though the process was slow. I had hoped for more streamlined communication and less waiting during the process. The automatic updates occasionally caused confusion too, as it changed some features without clear advance notice, leading to more calls to support. This experience made me realize I would need a better onboarding or helpdesk system to reduce these repetitive and lengthy interactions in the future. I appreciate the politeness and efforts of the support team but was surprised by how much time was spent just managing communication.