More Waiting and Repetition Than Expected
The entire pre-purchase process surprised me in terms of how much repetition and waiting seemed involved. At first, I thought signing up and making payments would be quick, but I found myself having to repeat the same information multiple times during the invoicing phase. This back-and-forth somewhat slowed things down more than I anticipated. Additionally, some of the onboarding steps felt redundant because certain training segments appeared to overlap unnecessarily, which stretched the time required to get comfortable with the software. While I did appreciate that telephone support was accessible, the hold times occasionally felt longer than desirable which made it a bit frustrating during busy periods. The software itself seemed fairly reliable once set up, and the dialer and database functioned as expected, but the initial administrative steps took more effort than I thought reasonable. Although I expected some waiting when trying a new service, the amount of repeated confirmations and pauses was more than I was mentally prepared for. I would say that I felt the process could be streamlined to reduce repetition and waiting times going forward.