more waiting and repeating than I expected
I was prepared for a detailed sales process but was surprised by how much waiting and repetition it involved. Every time I reached out with a question about the product, especially regarding the software features and training, I found myself repeating the same points as if the information was not passed on properly. This made me feel a bit frustrated and that the process was less efficient than I had hoped. On the plus side, when calls connected, the support was polite and gave good answers, although sometimes the wait to reach someone was longer than I expected. The invoicing and payment sign-up was clear enough, so at least that part didn’t add to my concerns. What kept me going was the hope that after all the back-and-forth, the software and calling tools would deliver on their promise. There was one small reservation, though, around the dialer setup; it wasn’t as intuitive as I thought it would be, which added a bit more to the learning curve than I imagined. Overall, the whole sales and pre-purchase experience surprised me with how much patience it would demand.