More wait and repeat than i expected
I was surprised at how much repetition was involved when I tried to get help from support. Each time I called, I found myself explaining the same issues over and over again, which got a bit frustrating. The process for getting assistance felt like it took longer than I thought it would because I had to wait on hold or be transferred between different support agents without much progress. It seemed like they didn’t have a clear way to track my earlier conversations. On the technical side, the calling tools and dialer worked okay, but whenever I faced a problem and reached out, the support response wasn’t as quick or thorough as I hoped. The automatic updates were smooth enough so I can’t fault that part. The database feature is decent, but again, when I had questions about configuring it, I ended up calling several times without consistent help. Payment and invoicing were fine with no glitches, so that was one positive. Overall, the amount of waiting and repeating the problem to different people was the biggest hurdle for me. I was expecting faster and simpler communication to sort out any issues, but it often felt like a roundabout that tested my patience more than necessary. If they improved their support tracking and reduced the back and forth, it would be a lot better for users like me.