More trouble than I expected after initial sign-up
Initially, I thought the sales and pre-purchase experience would be smooth based on the initial contact. Signing up was easy enough, and I was given access to the training and software quickly. However, using the system day-to-day revealed some issues that surprised me. The dialer occasionally lagged and didn’t always connect calls as expected, despite multiple retries. The database feature was somewhat clunky and required repeated manual updates, which defeated the purpose of automation I was hoping for. While I appreciated the automatic updates keeping the software current, there were bugs introduced here and there that disrupted workflow. Contacting support felt more like a hassle as sometimes calls went unanswered or delays were quite noticeable. The sales team had promised a seamless experience daily, but the reality was different. Though invoicing and payment were handled correctly, it was the ongoing usability that really influenced my opinion. I did not anticipate these persistent issues after initial setup, which was disappointing given the positive first impression.