More time than expected to figure things out
I found the support and communication helpful overall, but I did spend quite a bit of time working through things on my own before I really got comfortable. While the telephonic support was available when I needed it, I often felt like I was piecing things together myself, especially in the early days of using the calling tools and dialer features. The onboarding flow was a bit dense, and the initial setup took longer than I had anticipated. That said, the automatic updates ran smoothly and made later adjustments easier. I appreciate that the database functionality is robust once you get past the initial learning curve. It’s clear the team provides resources, but some guidance could be more detailed to save time. I’d rate this a solid four stars because, ultimately, I got it working well, but I wish the guided support was a bit quicker to respond.