more time than expected to feel confident
Honestly, I was expecting the sales and pre-purchase communications to be a bit quicker and more clear, but it took longer than I thought to feel fully confident about what I was getting. There was quite a bit of back and forth on the basic details like which features would actually be included and how the billing was structured, which slowed things down. The website and info weren't always detailed enough for me to make a quick decision, so I ended up having to call support and ask multiple questions. On the plus side, the people who answered were friendly and tried to help the best they could. I think the tone was casual and not pushy, which helped me not feel rushed. Even though it did take some time, by the end of the process I felt like I understood what to expect and was okay to move forward. So overall, it was just slower than I hoped, but not unpleasant or confusing. Hopefully future customers get a bit more upfront info to speed things up.