More thorough pre-sales info than I expected
Before purchasing, I was a little skeptical about how much I would understand the product's capabilities and limitations. I expected the sales process would give me a basic overview, but it turned out that the pre-purchase communication went into much more depth than anticipated, discussing not only software features but also how onboarding and ongoing updates are handled. While a few questions remained initially, the answers I received helped build a good level of confidence in proceeding. The invoicing and payment information was crystal clear from the start, and the support availability was better than I thought it might be during sales talks. Overall, I was pleasantly surprised by the thoroughness of information before buying, even if a few operational details only became clear after training and use. This helped me make a more informed decision than I was expecting at first glance.