More support needed next time, felt lost starting out
My initial experience with the sales and pre-purchase process was disappointing because I found myself needing more help than I expected. I first contacted the support team to understand how to set up the calling tools and their database feature, but the guidance was rather limited and I wasn’t given enough detailed instructions. Later, while trying to explore the onboarding flow, I had several questions, especially regarding automatic updates and how they might affect my ongoing work, but no proactive support was offered. I attempted to reach out again via phone, anticipating some telephonic support would clarify my doubts, yet the waiting times and repeated explanations became frustrating and time-consuming. The sign-up and payment process itself went smoothly, but without more thorough handholding, I felt overwhelmed. If I do need to use their services in the future, I’m quite certain I’ll require substantial assistance again, as the current resources did not adequately prepare me for independent use. Overall, I expected a more comprehensive and supportive introduction to the system before having to figure things out on my own, which unfortunately was missing during my experience.