More suited for users who can manage one-time setup themselves
I found the support and communication with WFHI to be somewhat lacking in terms of ongoing assistance. While the initial setup required a significant amount of one-off support, which was handled adequately, the expectation that users would independently navigate regular updates and changes afterward was unexpected. For someone comfortable with a mostly self-managed system, this might work well. However, I believe it would not suit users who expect continuous guidance and quick responses throughout their usage. The telephonic support was responsive but didn’t provide proactive follow-up or frequent check-ins, which might be necessary for some types of workflows. Overall, the reliance on the user for ongoing understanding and adjustments reduces its appeal if you look for hands-on continuous help.