More slow help than I expected
I initially expected a quick and confident support system, similar to other software I've used before. Unfortunately, this was not the case with the current support experience. While some basic queries were addressed, the responses often felt uncertain and I was left wondering if the person really understood my issues. I was expecting a more structured, knowledgeable approach to guide me properly. Only once did I feel the support team had good clarity, but that was an exception rather than the rule. Overall, the experience made me less confident in using the software smoothly, because I thought the help would be more straightforward and empowering. It was surprising that after several calls and messages, I still had doubts about setup and implementation guidance.