more self-learning than expected
When I started with the training and onboarding, I thought there would be a lot more hand-holding, but in reality, I ended up figuring out many things myself. The core training was helpful for understanding the basics of the dialer and database, but the finer points of how updates change certain features weren’t covered very clearly. It surprised me how often I had to explore the interface on my own, especially for integrating the calling tools into my daily workflow. Support was available but I didn’t always get immediate answers, so that was a bit challenging. On the plus side, this freedom made me more confident once I got going, and the software itself runs smoothly once you understand the setup. It’s a balance – some parts work wonderfully out of the box, but a lot depends on your willingness to learn and adapt independently.