More self-exploration than help from support
I was honestly expecting support to be more straightforward and guiding during my training and setup, but I found myself figuring out most things on my own. The telephonic help was available but often seemed vague or delayed in response. This made me uncertain about whether I was proceeding correctly or missing any important steps. The software’s calling tools and database features required a good bit of self-exploration because instructions were either too technical to follow easily or felt incomplete. While updates to the software happened automatically, there was no clear communication about what changed or how those affected workflows, which added to my confusion. The payment and invoicing processes were at least clearly explained, and signing up was simple, so I could rely on those aspects. Overall, what I expected as smooth, comprehensive support turned out to be quite hands-off, leaving me unsure at times and hoping for better proactive assistance in the future.