I started the pre-purchase inquiry hoping for a detailed walkthrough of the features since the softw

I started the pre-purchase inquiry hoping for a detailed walkthrough of the features since the softw

I started the pre-purchase inquiry hoping for a detailed walkthrough of the features since the software seemed complex based on descriptions. Unfortunately, the sales process wasn’t quite what I expected; it felt minimalistic and left a lot for me to figure out on my own. I anticipated more guidance, particularly around using the calling tools and setting up the database, but the information provided was mostly high-level. While this allowed some freedom to explore and learn at my own pace, the lack of hands-on explanation made parts of the onboarding flow challenging. The invoicing and payment process was fortunately smoother than the sales communication, with clear instructions and prompt generation of invoices. Overall, the experience felt like a self-service plunge rather than a guided introduction. This approach worked for me to some extent but required considerable trial and error. Looking back, I’d say the whole thing felt simultaneously liberating and a bit adrift, as if set loose without a full map or compass.