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WFHI review

More self-discovery than guided training

2 out of 52 of 5Verified customerTraining and onboarding

More self-discovery than guided training

While I anticipated a guided introduction, I found myself having to figure out quite a bit on my own. The training did introduce the interface, but many of the steps, especially about the telephonic support and dialing features, were not as clear as I expected. Sometimes the instructions were scattered, so it took more time to connect the dots. I will say the automatic updates did help by keeping the software consistent without manual effort. Still, I felt that the onboarding could have been more structured to save me time because having to hunt through the database and manage invoicing without clear tutorials was frustrating. Although I managed to adapt, the extra effort was something I had not planned for.

Gauri NandaAndhra Pradesh, IndiaExperience: Published:
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