I was surprised by how much repetition was involved when dealing with support. They often asked me t

I was surprised by how much repetition was involved when dealing with support. They often asked me t

I was surprised by how much repetition was involved when dealing with support. They often asked me to repeat the same details I had already provided, wasting my time. Additionally, the waiting times on calls were longer than I had anticipated. It felt like support wasn’t as streamlined as it should be for software designed for remote workflows. While the representatives were polite, the communication process as a whole was frustrating, especially because I needed help quickly but ended up spending far too long in back-and-forths that could have been avoided.