More reliable than expected, though not perfect
Before switching to WFHI, I was using a different platform that promised a lot but often fell short in customer support and update frequency. I expected something similar, perhaps just with a different interface, but WFHI surprised me in a very positive way. The sign-up process was clearer and more straightforward than my previous experience, though I did have to rely on telephonic support once during onboarding to clarify a couple of points around database integration. The training was more thorough, with better structured modules, which felt like an upgrade. On the downside, the dialer occasionally lagged during high use times, which wasn’t what I’d hoped based on their promotional claims. Still, the overall software appears more stable and the automatic updates roll out more smoothly. I appreciated how invoices and payments were handled with transparency and ease compared to my earlier dealings. So, while not perfect and with minor glitches, this feels like a step up from what I had used before and mostly lives up to my expectations.