4 out of 54 of 5Verified purchaseSupport and communication
More reliable support but slower than before
Compared to the support tools I used previously, WFHI’s telephonic assistance feels more reliable and informative. They take time to understand the issue properly before giving advice, which wasn’t always the case elsewhere. However, the calls and follow-up sometimes take longer than what I’m used to, causing slight delays in resolving day-to-day problems. It’s a trade-off that I notice clearly. On one hand, the quality is better, no doubt, but on the other, the speed could be improved. I wish it were as fast as with my old support, though that was less thorough. In short, it’s better help but not as quick. That’s why I’m giving four stars, because they nail the quality but could still improve response times to match past experiences.