More ongoing clarity needed, everything felt like a one-off setup
While I appreciate the initial clarity during the sales and pre-purchase process, I found the setup offered by WFHI somewhat lacking in terms of ongoing support and repeatable guidance. After completing the sign-up and onboarding phases, there seemed to be an assumption that all users would manage their workflows independently without much continued assistance. This was disappointing because the software, while functional at setup, involves regular updates and new features that require users to adapt continuously. Unfortunately, there was little guidance or communication about these changes after the initial launch. The invoicing and payment procedures felt like one-off transactions rather than part of a sustained, predictable system that users can rely on repeatedly. When seeking telephonic support, responses occasionally felt generic, without tailored help for long-term users facing evolving needs. I believe the sales process could benefit from more emphasis on what happens post-purchase, especially around training refreshers or ongoing usage help. In sum, the customer journey seemed mostly focused on the initial setup with insufficient ongoing clarity, leaving me uncertain about how to adapt as future updates roll out. Greater emphasis on continuous engagement would improve the user experience significantly. This is what was missing in my view from a process that otherwise begins well at the starting line.