more logical order in steps needed
I expected the support and communication steps to guide me in a more sensible and clear order, but that wasn’t really the case. Usually when I contact support or use the help features, there’s a clear path: first get an answer online, then escalate if needed, and maybe finally get on a call. Here, I found the instructions mixed up and sometimes made me jump back and forth between the database manual and the dialer guide without clear direction. It felt like parts of the process were out of sync, which added unnecessary delays and confusion. However, I will say that when I finally spoke on the phone to the support team, it was fairly helpful, though the wait time was longer than I expected given the priority label. What I really missed was a more streamlined experience with a clear step-by-step progression from sign-up to setup and then troubleshooting. Compared to other services I've used, the lack of a consistent flow made the whole support feel less intuitive than it should be.