More late night support would help
You’ve provided a solid support system that generally fits within regular working hours, which is appreciated. The telephonic assistance and priority help I received were efficient and often quick to respond during the day. However, my schedule frequently requires me to work quite late into the night, and this is where your support coverage doesn’t quite meet my needs. On a couple of occasions, I needed immediate answers when working late, only to find no available live support. Having options like extended hours or after-hours help would significantly improve the overall experience for users like me who aren’t always online during the usual times. The software updates happened automatically and didn’t disrupt my work flow, which I valued. The sign-up and invoicing process was smooth, making access to support easy. If priority assistance were a bit more flexible around different work hours, it would round off an otherwise very positive customer experience. So overall, great job, but please consider the night owls among your customers.