More initial setup than ongoing work
I found the onboarding and training to require a fair amount of one-off setup effort rather than continuous involvement. While the initial sessions walked me through the dialer, database integration, and dashboard features in reasonable detail, much of the time was spent configuring things just right at the start. After that, the daily workflow has been fairly stable, with fewer ongoing adjustments needed. That said, some parts of the training felt redundant or too generic, which could be improved to focus more on practical use cases. The telephonic support was helpful for the initial configuration and troubleshooting but isn't something I needed regularly. Overall, the upfront time investment was notable, but it pays off once things are running smoothly. The software itself works well after setup, but it’s not the kind of system where ongoing training is a major requirement in my experience.