More independence than I expected
I initially anticipated that I would require frequent telephonic support and detailed guidance throughout the onboarding and ongoing use of the software. While some assistance was available and responsive whenever I reached out, quite a bit of the learning curve was handled independently. The training provided a good foundation, but I found myself exploring the calling tools, dialer options, and database nuances through trial and error. This contrasted with my expectation of more hands-on support. Automatic updates were seamless and didn’t necessitate manual intervention, which was a relief. The invoicing and payment steps were well explained and didn't require extra help. Overall, the process felt a bit self-directed, which suited me as I prefer learning by doing. Although some may find the relative scarcity of immediate guidance challenging, I found that the balance between instruction and personal exploration made the experience feel more empowering than restrictive.