More hassle than I expected trying to get support
I expected the support process to be pretty straightforward, something like a clear step-by-step approach, but I found it quite the opposite. Instead of a sensible sequence of actions, the communication felt scattered and occasionally contradictory. When I first reached out, I anticipated clear guidance on how to troubleshoot the dialer and database integration, but that guidance was delayed and often inconsistent with what I was reading in the training resources. It felt like I was repeating myself with different agents who didn’t seem up to speed. I compared this to other software support I’ve used, where you get a structured resolution path, but here I was spending way too much time just explaining my issues. Signing up and invoicing worked ok, but the real pain was getting timely and useful help over the phone. Considering the effort it required, I honestly expected a more customer-centric setup with logical ordering of steps rather than this scattered back and forth.