More hassle than help
From the start, I found keeping communication clear quite challenging with the support system. Day to day use didn’t improve much either, as I had to repeatedly explain issues that should have been straightforward. Although they provide telephonic support, responses often felt scripted and didn’t really address the concerns I raised during usage, which got frustrating quickly. On the plus side, I found the database feature somewhat stable, something I could count on amid inconsistent support. But any progress was slowed by technical glitches and delays in the automatic updates applying properly. This meant that rather than streamlining tasks, I was spending more time troubleshooting or waiting for fixes. While the initial onboarding was decent enough, the ongoing assistance didn’t match expectations for a paid service and made me question daily engagement. My takeaway is that the effort needed to keep things running was too much compared to the help I actually received.