More guided steps would have been appreciated
The onboarding process offered a decent framework to start with, but I did find myself working through a fair share of the details independently. While the training sessions covered the general features and how to use the dialer and the database, there was a noticeable lack of step-by-step guidance in applying all these functionalities to real workflows. It felt like a self-directed discovery that could have been less daunting with clearer, incremental instructions from the outset. The sign-up and invoicing process was straightforward, so that aspect was not an issue. However, I believe the absence of more focused examples or pre-configured scenarios meant the initial phase required more trial and error on my part than I would have preferred. The telephonic support was available, yet I didn’t want to rely on it excessively, pushing me towards figuring things out on my own. Reflecting on this, some integrated walkthroughs within the software would have made the whole transition smoother. Despite these gaps, I value having access to training, just wish it had been a bit more comprehensive so that I didn’t feel so much on my own in the beginning.