More guidance was needed after the first session
I went through the initial training sessions with some expectations that the day-to-day usage of the platform would become progressively smoother. While the onboarding was okay at first, I soon felt that the real challenge was maintaining that smoothness in daily practice. The training gave me an overview, but there was less support on actually handling the software during regular operation. For example, when I started using the dialer regularly, the small technical issues that weren't covered in initial onboarding multiplied. It felt like the training was quite basic and more focused on first-time setup rather than ongoing assistance. The database feature, which seemed promising initially, required more explanation which wasn’t really available as I went on. I found I had to rely quite a bit on written FAQs and online resources, which didn’t always feel sufficient. The telephonic support was okay but limited in the number of times I wanted to reach out – it would have been helpful to have regular touchpoints during the earlier weeks. While the initial experience was decent, the platform could have benefited from more ongoing, detailed training to handle the day-to-day jams smoothly. Overall, a bit more focus on continued learning post onboarding would have made a big difference, because as it stands, I feel some important parts were missing.