More guidance needed on next steps despite clear sales info
The sales process was generally clear and the invoicing went without issues, yet I felt there was missing guidance when it came to post-purchase steps. While the initial info was detailed, I was expecting more structured walkthroughs or reminders on getting started after buying the software and training. I would likely need help again in future to navigate some of the advanced features, especially the dialer and database modules that were not entirely intuitive at first. Telephonic support was available, though the explanations sometimes required patience to absorb. I appreciated the automatic updates that kept the system current, but follow-up contact or a dedicated onboarding schedule seemed lacking. Overall I would say the pre-purchase seemed well conducted, but ongoing assistance and step-by-step guidance for usage could be more proactive to help users stay on track.