More guidance needed during support calls
I found the telephonic support helpful when I reached out, but honestly, a lot of the setup and configuration details I had to figure out on my own. It felt like while the agents were patient, there wasn’t a well-structured onboarding to guide me through the dialer features or how to fully utilize the database. For instance, automatic updates didn't always come with clear notes, so I wasn’t sure if changes would affect my usual workflows. It would have been much easier if the initial training covered more on how the software integrates with calling tools and invoice management. Still, I appreciated the responsiveness when I called, even if I wished more of it was proactive rather than reactive. Overall, I think the support system is there, but a step-by-step walkthrough during onboarding would have saved me a fair amount of trial and error on my own.