More guidance needed during pre-purchase, unclear in details
While deciding to go with WFHI, I found that much of the setup information was lacking. In particular, one moment that stuck with me was when I tried to understand how the calling tools integrated with the database; there was very little direct guidance provided on that. I had to experiment a lot on my own, which was time-consuming and sometimes confusing. Other parts of the sales process were pretty vague too, with materials that didn’t fully explain what to expect from training or software updates. It left me feeling like I had to figure out the whole system largely by myself without a clear roadmap. It would really help if future pre-purchase support included more detailed walk-throughs or clearer FAQs. Otherwise, the experience felt somewhat incomplete and made me hesitate about moving forward quickly. More upfront clarity and assistance would definitely improve the whole initial phase for new users.