More effort was needed than I expected to get started
Honestly, it took way longer than I thought it would just to get the basic setup done and begin using the WFHI software. The onboarding flow seemed straightforward when I first signed up, but the reality was far from simple. I hit several snags in the training modules which slowed me down, and the dialer tools were confusing at first, making it hard to even test my calling workflow properly. I kept hoping the telephonic support would help me out quickly but they often took time to respond or couldn't solve my problems on the spot. The database features, which I expected to integrate seamlessly, required more manual effort than anticipated. Even the invoice and payment process seemed slower and more complicated than what I usually experience with similar platforms. While the automatic updates sounded like a plus, they sometimes interrupted my work unexpectedly. Overall, I feel I wasted quite a bit of time and energy trying to get everything running smoothly, and frankly I'm quite frustrated that it didn't "Just work" As promised. This experience was exhausting and I am not convinced the investment was worth it given how long and complicated the initial setup was for me.