More effort than expected to get lasting support going
Setting up the software itself was fairly okay, but I quickly realised that much of the support and communication felt like a one-time thing rather than something ongoing. Every time I needed assistance after the initial setup, I had to explain my situation all over again. It wasn’t like having a consistent contact point who understood my setup history, which made solving even minor issues more time-consuming. The telephonic support was reachable but it seemed designed for quick fixes only, without much follow-through or proactive help. This meant I had to invest quite a bit of personal effort every time I ran into a new hiccup or needed clarifications on the dialer or database features. So while the software is usable, the ongoing support demands more patience and effort than I had expected initially.