More effort than before but the extras were worth it
Switching to this software felt like putting in more effort initially compared to what I used before. Before, the onboarding was straightforward but quite limited in features; I often missed having an integrated dialer and database. With this one, the setup took some patience because I had to understand how the training aligned with the software updates, and the billing system was a bit different. Over time, I realized the effort was justified because the calling tools are more refined, and the automatic updates bring in helpful improvements regularly. It's not just about signing up; I had to spend time getting comfortable with the workflows, but now I feel it's smoother in the day-to-day work. So, while it took more time upfront, this setup has advantages that the previous software didn't have and those made me stick around.