More effort required than I expected to get access working
I initially believed the software access process would be fast and seamless, but it turned out to be quite more complicated than what I imagined. Between setting up the dialer and connecting the database, I faced several unexpected prompts and permissions that were not clearly explained upfront. Although the training material was extensive, the onboarding flow lacked clear direction to guide me at every step which made me hesitant and less confident. Compared to similar software I have used, WFHI’s access system felt less intuitive and demanded more trial and error. Even after a week, I was still not fully comfortable navigating all features without referencing support calls multiple times. While I appreciate the telephonic assistance, it feels reactive rather than proactive in guiding new users. The automatic updates sometimes altered settings without notification, adding to the confusion. Overall, this experience did not inspire the confidence I was hoping for at the start.