More direct answers, less waiting would be great
When I reached out for telephonic support, I appreciated how polite and friendly the representatives were. The calls usually connected after a short wait, but sometimes I had to repeat my issue to different agents which got a bit tiring. Over the week, I noticed some inconsistency in how questions were handled; certain queries were escalated efficiently while others took longer to resolve. The follow-up messages didn’t always clarify things, and I did find myself waiting longer than I expected on one occasion. It feels like the main thing missing in the support and communication is a more streamlined approach that avoids repetition and keeps the waiting to an absolute minimum. I think if that were improved, the support system would work much more smoothly, matching the quality of other parts of the software and training system.