4 out of 54 of 5Verified purchaseSales and pre-purchase
More details in pre-purchase could have helped clarify things
While the initial explanation of the software and services was generally clear, I felt some important aspects were missing that would have helped me make a better-informed decision. Details about how the telephonic support operates, the kinds of features included in the database, or specifics of the invoice cycle were not fully outlined. You did provide general information about sign-ups and payments, which was useful, but a deeper dive into how automatic updates affect usability would have been appreciated. The overview was balanced but not thorough enough to anticipate every step I would later encounter. This left me having to learn through trial rather than from upfront full disclosure during sales and pre-purchase discussions.