More confusing than helpful, felt lost at many points
The training and onboarding experience felt a bit underwhelming to me. Initially, the videos seemed helpful but quickly became hard to follow because a lot of the technical jargon wasn’t clearly explained for someone with limited prior experience. I found myself needing to call support multiple times, and even then, I wasn’t sure if I fully understood how to use the dialer effectively. The onboarding flow promised step-by-step guidance, but I felt like I was missing some important context especially around the database feature integration. My impression is that without additional help, I am not confident I would manage well next time when I try to set up the software again. The support did their best but sometimes gave answers that felt generic rather than specifically tailored to my issues. Reflecting back, I wish there had been a more thorough introduction or follow-up training session. While some aspects of the software work well, the whole start-up phase felt quite shaky and left me uncertain about managing it solo in future.