More confusing than comforting
I was hopeful about the support and communication when I first signed up, but it turned out to be more frustrating than helpful. Throughout the onboarding process, I often found the explanations vague and overly technical, which made understanding the steps difficult. There was one occasion when the telephonic support was patient and tried to walk me through a database feature, but I still ended up more confused after the call. The automated updates didn’t seem to come with clear notes either, so I wasn’t sure if certain problems had been fixed or not. It felt as though they expected you to already know the system, which wasn’t the case for me. Signing up and making payments was the only part that felt straightforward, thanks to the clear invoicing system. But overall, the communication wasn’t as transparent or user-friendly as I expected. I had hoped the help would be more proactive and explanatory, avoiding the back-and-forth and time wasted trying to understand what to do next. In the end, it was a rather cold experience, leaving me uncertain if I was using the software properly or missing important updates.