More confident than I thought I'd be by the end
What really caught me by surprise was how confident I felt after just one specific training session focused on the calling tools. Before that, I was a bit worried whether I would be able to use the dialer effectively or manage the database with ease. That moment during the session when I successfully navigated through the automatic updates and setup gave me a boost I wasn’t anticipating. The rest of the training was a bit of a blur, but by the time I finished onboarding, I genuinely felt ready to handle the workflow management software on my own. I think the training here is paced well enough so that you build skills gradually, even if some parts don’t stick at first. Overall, I ended with a confidence level far above what I had expected when I first started out.