More comprehensive pre-purchase guidance needed
While the sales and pre-purchase experience was generally positive, I found myself having to figure out quite a bit independently after signing up. The information available initially about how to best use the software and training seemed somewhat limited, requiring quite a few hours of trial and error. The onboarding flow gave some structure, but there were aspects like integrating the dialer and using the database features that were not explained in full detail. I would have preferred more extensive preparatory material or a clearer user guide before purchase. Despite this, the automatic updates and telephonic support functioned adequately once I got going. The invoicing and payment process was transparent and straightforward, adding some reassurance during the early stages. Overall, while the product is strong, better upfront guidance would have made my experience smoother and less uncertain.