More complexity than expected but one part was surprisingly simple
I expected to quickly find all the sales and pre-purchase info I needed without much hassle, but it turned out a bit more complex than I thought. The signing up and invoicing details were generally clear, but locating specific training modules or detailed feature guides took quite a bit of searching around, which was frustrating. However, one standout was the telephonic support during onboarding—it was impressively accessible and helped me fill the gaps in info quickly. Compared to other platforms I tried, I felt the balance here sometimes slipped between thoroughness and overload, but that standout personalized help really made a difference in navigating the early stages.