More clarity needed in sales labels and wording
While exploring the WFHI platform before purchasing, I found some of the sales terms and labels somewhat confusing. The way certain features were described didn’t clearly explain what I would actually get, especially regarding the software’s database functionality and calling tools. It felt like some wording around subscription options and add-ons could use simplification, because it wasn’t always obvious how the billing tied to the features. The onboarding materials gave a decent overview, but clearer explanations at the sales stage would have helped me make a better decision without guessing. Although the sign-up process itself was okay, I sometimes hesitated wondering if I understood the product correctly. On the positive side, the automatic updates seemed well done and the payment methods were straightforward, so those parts worked fine. Still, I expected better detailed guidance in the initial purchasing steps as it would have reduced my hesitation. More transparent labels and targeted explanations about what exactly the customer gains and what extras are optional or included would improve the buying experience for others as well.