More a trial-and-error journey than a guided experience
Overall, my experience with the software felt like I had to work out the majority of it myself, which was less than ideal. I had anticipated a more guided approach, especially considering this is a paid service where I expected stronger support during setup and use. While some features like the automatic updates worked fine and required little intervention, when it came to getting comfortable with the dialer and database features, I was mostly left to experiment on my own. The documentation was somewhat helpful, but I found it wasn’t always clear or comprehensive, leaving me stuck trying things that eventually worked, without much explanation. The sign-up and invoicing were straightforward enough, but the actual day-to-day use of the product felt like a series of guesswork steps rather than a smooth workflow. If I had to sum up the whole experience in one phrase, it would be “Frustratingly self-guided,” which isn’t what I had hoped for from a service structured around ongoing assistance.